Nationwide Title Clearing, Inc. is a national wholesale document provider that is a leading force in the industry. They were established in 1991 as a small local title company and are today one of the largest in the industry. The are located in Palm Harbor, Florida and employ over 600 employees in three states.
Eight out of the of the top retail mortgage and title companies who are involved with property closings rely solely on Nationwide for their documentation needs, and rightly so. The mortgage industry is highly competitive, and the two most important factors are the speed of the delivery of the documents, such as lien releases and title verification are important. Also, the accuracy of these documents is extremely vital because the wrong documents can shut down a closing session on a piece of property.
Nationwide has a .78% rejection rate and a 99.89% rate of compliance. This means that the accuracy and the speed of delivery are nearly 100% on both counts, which leads the industry.
Much of the credit goes to the employees and the training that they receive. New employees have an intensive three-week training period where they cover every detail of what they will be doing when they are on the job. Then when they are in their first few months of working, they are monitored very closely until they master the tasks at hand.
Employees also have over 150 training and educational modules that are available to them. Employees can take advantage of these extra learning courses to advance withing the company. Time is set aside for anyone who wishes to participate. At any given time approximately 50% to 70% of the workforce is found to be involved in these extra pursuits.
Nationwide enjoys and enthusiastic workforce, and it is a company that people enjoy working for. This is brought out in the Top 100 workplace to work recognition, which Nationwide has been a part of for the past five out of six years, as noted by the Tampa Bay Times.
As John Hillman, the company CEO puts it, compliance is something that companies in our industry talk about a lot, but some don’t live it. To have high marks in the compliance area, you have to train for it and then publically monitor it so that it becomes a part of the corporate culture. Then and only then, will it finally become a fact of life.